Responsible Gambling
500 Casino is committed to providing a safer gambling environment. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.
Gamble responsibly
You must be 18 years or older to use 500 Casino. Before you play, decide how much time and money you can afford to spend. Treat gambling payments as an entertainment cost and never use money needed for rent, bills, food or other essential expenses.
- Set a budget and a playing-time limit before you begin.
- Do not chase losses or increase your stakes to recover money.
- Never gamble with borrowed money or money set aside for essential costs.
- Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or feeling pressured.
- Take regular breaks and keep gambling separate from other recreational activities.
Managing your play
Use the responsible gambling tools available through your account, where provided, to monitor your activity and set suitable deposit, spending or session limits. A limit should be realistic and should not be changed simply to continue playing. You can also request a temporary break or account self-exclusion by contacting 500 Casino customer support.
A self-exclusion request is intended to help you stop gambling for the period you choose. During a self-exclusion period, do not try to open another account or use another person’s account. Contact support if you need help understanding the available options.
Recognising possible harm
Gambling may be becoming harmful if you spend more time or money than planned, hide your gambling, feel anxious or distressed when you stop, borrow money to play, neglect work or relationships, or repeatedly try to win back losses. These signs should be taken seriously.
If gambling is affecting your finances, health or relationships, stop playing and speak with someone you trust. You may also contact a qualified gambling support service for confidential guidance. Asking for help early can make it easier to regain control.
Support in Australia
Gambling Help Online provides free and confidential information, counselling and support for people affected by gambling. Visit gamblinghelponline.org.au or call 1800 858 858. Services may also be available through your state or territory health department and local community organisations.
If you or someone else is in immediate danger, call Triple Zero (000). For emotional crisis support in Australia, contact Lifeline on 13 11 14.
Our commitment
500 Casino aims to promote informed choices and responsible play. We may apply account checks, restrictions or other measures where appropriate to support player safety and meet our legal and operational obligations. Our customer support team can explain available account controls, breaks and self-exclusion options, but cannot provide financial, legal or medical advice.